My eBay > Sell > Postage labels > [the postage label you would like a refund for] > Actions > Void. Ensure that the amount includes a tracked service, and signature confirmation if the item has a total cost of £450 or more. Ensure the buyer uses a tracked service, and includes signature confirmation if the item has a total cost of £450 or more. Send an eBay postage label You can purchase a return postage label through the return request and send it to your buyer. As a PayPal customer with an online store, you can benefit from discounted shipping when you print postage labels from your account. You can even save the label as a pdf and screen shot it and send it as a photo image through the ebay messages. They’ll scan the QR code and print the label, which you can then fix to your parcel and drop off while you’re there. In some instances, return postage charges may not be based on the actual weight of the package, but on an estimate. If you're sending funds to cover the postage cost, the buyer will be required to fill out the customs forms. If you're unsure, you can try contacting the buyer to ask if they'll purchase an international label on your behalf. Then bring it into branch and we’ll give you a Certificate of Posting to confirm you’ve posted it back to the retailer. Great Savings & Free Delivery / Collection on many items. Buying and printing Royal Mail labels on eBay Here's how to print or reprint a Royal Mail postage label: Go to your Sold items, and select Print postage label next to the item. Postage Labels. If the buyer uses alternative postage arrangements, return postage charges aren't included in any eBay Money Back Guarantee refunds, even if the you agreed to pay return postage charges. Then simply print your label with our label printing service or at home. To ensure there are no delays with your return, provide all the necessary customs information to the buyer. You can purchase a return postage label through the return request and send it to your buyer. You'll only be charged for the label if it's used. Article VI. Confirm your return address on the label. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. In just a few steps you can easily process your item to return. Ebay’s return policy Item 5 says “The returns label will use Collect+, Royal Mail or Parcelforce labels based on package weight and your buyer’s preference. If you use the eBay labels platform, then you should expect to see Royal Mail eBay prices update as below from the 1st of January: 1st and 2nd class letters will … Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. The problem is, originally I estimated it wrong and the shipping actually cost more than the buyer paid (about $1.50) - I didn't charge the buyermore and ate up the cost. If you stated you offer free returns, you'll have to pay, otherwise you can ask the buyer to cover the cost. Select Buy a postage label from Parcelpoint or Buy a postage label from Australia Post. Skip to main content . Tip Your PayPal account is charged for the label. I returned it by Royal Mail’s tracked delivery. The Royal Mail option is RMT (Royal Mail Tracked) and takes parcels up to 15kg, albeit I thought the charge was slightly more than that. When using your own carrier, make sure to upload the label and tracking details to the buyer's return request. Open the transaction in eBay and click on the transaction details. ... You can cancel your Royal Mail postage label at any time up to 7 days after purchase - click Cancel label from the Print postage label screen. Sometimes returning an item may require additional, alternative postage arrangements, such as: When the buyer wants to return an item using alternative postage arrangements and you're responsible for the return postage charges, they'll need to work with you to agree on the postal service and cost before returning the item. Enter the weight of your item, including any packaging, and select the package size and service. To cancel a Royal Mail label from My eBay: Something went wrong. VAT on postage labels. Enter your search term to display live search results. I have a return request for item not as described from the UK. Tip I can not print labels from the UK but eBay is asking me to upload the return label to the buyer or provider proof of a tracking number. £11.99. Printer-less returns are available with selected retailers. They can then print the label and use it to send the item back to you. Edit - I have just looked at the charge and that charge is for up to 2kg. Select your carrier and enter the tracking number. Confirm your return address on the label. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, Costume, Occasion & Specialized Clothing, Shoes & Accessories, Mobile Phones, Smart Watches, Accessories & Communication, Bathroom Fixtures, Accessories & Supplies, Industrial Printing & Graphic Arts Equipment, Shaving & Hair Removal Products & Equipment. You can choose whether to accept returns if a buyer changes their mind about a purchase. Free postage. Simply take the QR code on your mobile to your Royal Mail Customer Service Point (CSP), or Post Office® branch. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … Enter your search term to display live search results. Royal Mail has launched a new Labels to Go returns service in 11,500 Post Office branches across the UK.. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. Fine but now ebay only gives me the option of buying their own label or uploading my own (which I have no idea how to do). If you included a return postage label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Returns are posted using Collect+, Royal Mail or Parcelforce labels based on package weight. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. Buy Postage Already have your label? FedEx: FedEx labels can't be voided because you're not charged until the package has been delivered; Here's how to void a shipping label you printed on eBay: Go to Manage shipping labels - opens in new window or tab. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. View basket for details. This will take you directly to the PayPal transaction. 4. If they simply changed their mind or ordered the wrong item, who pays for return postage is determined by your return policy. ... Royal Mail Tracked 24® and Royal Mail Tracked 48® help ; Returns Management help We’ll send an email to your Messages with the subject line “Send the item back” with all the details of your return request. Royal Mail Group Contact us Collect a missed delivery I think my mail is lost Service updates How to make a claim. When you use an eBay label, tracking is automatically included. Use the tab key to navigate results. Make sure the item is correctly packaged and addressed with the correct returns label included. Find the answers to a number of FAQs and helpful information here.! I USED to print my labels via eBay and with as glitchy as eBay's shipping labels are I just switched directly to PayPal labels. Your item will be fully tracked on its way back to the retailer. Shop by category ... 1000 Royal Mail PPI Labels & Return Address On Roll PPI-01-ROLL 70x40 1st 2nd. If Ebay have provided a label use it. We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a … Simply take the QR code on your mobile to your Royal Mail Customer Service Point (CSP), or Post Office® branch. Buy Royal Mail Labels and get the best deals at the lowest prices on eBay! Since you're the recipient of the parcel, you'll be responsible for paying any customs, brokerage, service charges or duty fees. If you're unable to determine the cost, contact the buyer and ask them to provide a quote. Here's how to send an eBay postage label from the View return details section: Book a collection for your item or for a return here. Print your label yourself at home and affix to your parcel, ready for collection. The returns experience is a key part of the online shopping puzzle. ... Can I buy online postage or use the returns portal if I don't have a printer? When you're responsible for return postage, you can choose from a number of options in the return request form. There is a workaround to printing out shipping labels directly in PayPal. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Ask the buyer to confirm that they have received the funds, and to upload tracking to the return request so you can see that the item is on its way. In some instances, return postage charges are estimated rather than based on the actual weight of the package. When the buyer is returning the item to you, the cost of the label will be charged to your PayPal account once it's scanned by the carrier, Use the carrier's postage calculator to find out how much return postage will cost. Enjoy Royal Mail Postage Discounts. The label … If you choose a different carrier for your return shipping label, you'll need to re-enter your address and shipment information. We may ask you to accept a billing agreement to authorise payment for these kinds of charges. If you'd rather the buyer use your preferred postal carrier for the return, or if an eBay label isn't available, you can provide your own return label. What I did was go to their postal systems Royal Mail website and bought postage and emailed the buyer the label. For items that have a total cost of £450 or more, signature confirmation is required. Use TAB key to navigate results. You will then be asked to specify a reason for cancelling the label. There is no catch. Here's how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. Open a click and drop account with Royal Mail, you can do the labels online at home, it links into eBay and Amazon, so no address typing and you can order Mail sacks from them (via the associated OBA account that you will also get). Finally, drop your item at your local Customer Service Point, Post Office® branch, Parcel Postbox or get it collected from your doorstep. There seems to be a problem completing the request at present. Then simply peel the label, stick and head to your nearest post office. A confirmation email, including a tracking number, is sent to you and the seller. We’ll send an email to your Messages with the subject line “Send the item back” with all the details of your return request. Who pays for return postage – you or the buyer – depends on the reason they're returning the item and your return policy. When you use an eBay return postage label, returns are sent by either Parcelpoint or Australia Post, depending on the item's cost, package weight, your location and the seller's return address. . Any time you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the item’s cost, package weight, and delivery time. You will need to know your tracking number, you can find this on the label. When the buyer is returning the item to you, the cost of the label will be charged to your PayPal account once it's scanned by the carrier. Here's how to buy an eBay return label, if one is available: Go to your Returns dashboard - opens in new window or tab and select View return details. Find out about the label templates that are available and how to prepare your items ready for handing over to your collection driver or at a Post Office©. The seller will also pay for return postage.. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. Click & Drop – guide to printing labels and despatching Click & Drop – Creating, processing and viewing your orders Click & Drop - Connect your channels and/or import files to Click & Drop Double check that your information is correct, as falsifying a customs form is against the law and eBay policy. Send the funds by logging into your PayPal account and selecting the “Send” feature. Choose the label you want to send to your buyer. Tracked returns can be a great way for piece of mind when a customer returns your items. Find the item you'd like to void the shipping label for, then from the Actions column, select More Actions, and then select Void. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case we're asked to step in. A Royal Mail Postage Label will expire at 11.59 p.m. on the Working Day after its purchase. According to a study commissioned by Royal Mail, the average online shopper in the UK sends back an online purchase every month.Three in five online shoppers would be unlikely to use a retailer again if they have a difficult returns experience. If you've accepted the buyer's return or offered to send them a replacement, you can choose one of the following options to let them post the item back to you. Charges are based on rates negotiated with these carriers, and are typically less than what you would pay at the post office. They can then print the label and use it to send the item back to you. Simply print and attach your label to your parcel and deliver it to the Click & Drop area of your local Post Office. Click Print in the return label pop-up window. If you have purchased a Parcelforce Worldwide postal service the Postal Label will expire at 11.59 p.m. on the fifth Working Day after purchase. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. They’ll scan the QR code and print the label, which you can then fix to your parcel and drop off while you’re there. None of the Royal Mail delivery services for which labels are offered via eBay are … That way, you just give them your full mail sacks ready for posty to pick them up for delivery to the Sorting Office. / / * * * ® ®?.. Here’s how you can let the buyer know about the label from the View return details section: Use the carrier's postage calculator to find out how much return postage will cost. Printing Returns postage labels for Returns on eBay is a different process. If you used a printed postage label from eBay to send the item, we'll use the package's weight to determine return postage charges. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. The seller refused to accept a return, so I opened a dispute with eBay which sent a free return label and a call link. If they agree, you'll need to send funds to cover the cost. Book Collection Parcel Collect is also available via the Royal Mail … For instance, you can offer to pick up the item in person, or let them drop the item off at your closest store. If you want return delivery to be insured, see our section on alternative return postage options. A Postage Label will expire even if it has been downloaded and/or printed. To get to the return request form go to your Returns dashboard - opens in new window or tab and select View return details. Mail About us UK services International services Stamps Our prices Redirect your mail Our Partners Parcelforce Worldwide Supporting Action for Children Stamp retailers. We recommend using a tracked service for return postage. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return postage, even if you don't offer returns. If you'd prefer, you can provide the buyer with another method of returning the item. Here's how to send an eBay postage label from the View return details section: Return postage labels don't include insurance. Parcelforce Worldwide Express 48 (Tracked), Collect+ Tracked: Drop at shop- deliver to door (3-5 working days). To return your Joules items to us for free via Royal Mail post, please complete the returns form that came with your order. 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