eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Meet other eBay community members who share your passions. 60-day free returns. If the seller does not accept returns or the return is submitted outside the return window, this will be considered final sale and cannot be returned. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. You can also set more specific rules to handle returns on different types of items. So as for your situation, I too had no return policy. All shipping costs must be pre-paid by the party returning the merchandise [i.e. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. ... Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. Return Policy. Setting Up a Buyer-Friendly Return Policy . Posted by. The buyer automatically will be able to return an item - all they have to do is say it is not as described. Setting Up a Buyer-Friendly Return Policy . So to put that in perspective, Sellers are graded on a scenario where Buyers can be lying and eBay has no infrastructure in place to determine whether an INAD return is truthful or not ... {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board (refund exceptions), Target.com or in the item description. eBay offers five different return policy options for you to choose from: No returns accepted. I hate looking at the ebay forums, because ebay absolutely controls the narrative. Return rules let you automate the way that you manage different parts of the return process. Yet Sellers are graded on the number of those type returns they receive. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. It goes without saying that the most attractive return policy for the eBay buyer is free returns. Their return policy will indicate who pays for the return shipping. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Archived. And turn the buyers able to write negative reviews without any provocation. You will see this in the ‘ Return policy ’ drop-down menu. Learn more about the item condition policy. Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. Buyers can return an item if the seller accepts returns, as stated in the listing, and the return takes place within the seller’s return window. I've often said they should simply get rid of that setting, this is Retail sales and Buyers can return items if they wish, for whatever reason be it true or false. eBay released the Spring Seller Update on February 26, 2020 and announced changes to its User Agreement that take effect on March 27, 2020 for existing users. Choose the return reasons when this rule will apply. Original review: Dec. 27, 2020. eBay had listed with one of their Sellers a "Authentic CHANEL" earrings for Sale. Not only can eBay force the refund when a seller has a No Returns policy, but they can also do it without requiring the buyer to return the item - meaning the seller has lost the buyer's money, the postage paid and the item itself. [Photo: courtesy of Bulq] By Steven Melendez 4 minute Read Extended Holiday Return Timeframe. Seems very open to scams. Return policy. You must return items in their original packaging and in the same condition as when you received them. As both a buyer and a seller if I want to return something which isn't suitable, for my own reasons, I have no issue in paying for the return. While dealing with returns can be painful as a seller, it’s also a necessary evil: eBay will boost listings that offer a return policy of 30-days or more. Seems very open to scams. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. Offer a Fair Return Policy Many new sellers don't like the idea of offering a return policy, but under the eBay Guarantee , all sellers have one whether they like it or not. From 2020, we'll automatically update any listings with non-compliant returns options. It can take up to 25 days for an item to reach us once you return it. Try to be as friendly and straight forward in the reply. Get the item you ordered or your money back—guaranteed. Thankfully, dishonest buyers are in the very small minority at the bottom of the barrel. Now ebay will not consider the merits of the return claim (for No Return items). It’s easy for sellers to miss changes that could impact them since seasonal updates contain so much information. If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. Ebay needs to be able to turn these fraudulent SNAD returns into a buyers remorse return instead of making us great sellers go through all the nonsense. by: SomeRandy : Mon Jan 20 08:27:36 2020: Removal was only for returned items that the seller paid for return shipping. The refund or return process and policy on eBay isn't quite the same as it is on other e-commerce websites. The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. 772) for Return Approval and a Return Authorization Number. Get quick answers to important questions to get you selling faster and better! Return merchandise authorisation If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. The following criteria must be met in order to be eligible for a refund. Buyers can open a case up to 60 days after they receive to file a claim. Will Etsy implement or not is hard to say. Did eBay Change Feedback Removal Policy? A generous return policy can help you attract more buyers and qualify for an eBay Plus badge. Get the item you ordered or your money back—guaranteed. If the seller is Top Rated, and not currently in the "Very High" category, then the open case in service metrics will be removed. Whatever you decide your policy is, it needs to be clearly specified in your listings. For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. Look for the receipt you received by email from eBay for the purchase. This year is no different, with the choice of return policies being overhauled and further automation. Remember that even if you choose not to offer returns, under eBay Money Back Guarantee, the buyer can still return an item if it doesn't match the listing. I do find it extraordinary that eBay has morphed into some sort of "no fault buyer" marketplace. It should have the return policy on it. Share best practices, tips, and insights. Create a list of items the rule applies to. 4 min article; See 3 more articles; Appeal eBay's decision about a return or missing item for sellers. Yes, the stock didn't surge quite as high as e-commerce rival Amazon.com (NASDAQ:AMZN). It has some use when the buyer is honest whereas dishonest buyers will get to keep your item, get a full refund including postage, AND give you a negative feedback no matter what you do. If you are responsible for return shipping, make sure you add tracking details. Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description. Since many items purchased between Oct 16, 2020 and Dec 25, 2020 are gifts, all items with shorter return windows have an extended return timeframe allowing more time to return unwanted items. Select the applicable selling categories. As a seller on eBay, it's important to know what your return policy options are and how to manage them. How to create your return policy. Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. Returns, refunds, and exchanges are all a part of doing business online. Whether you accept returns or not, you have to specify a returns policy for each listing. Tires By Web will accept returns or exchanges within 30 days of your order. While dealing with returns can be painful as a seller, it’s also a necessary evil: eBay will boost listings that offer a return policy of 30-days or more. Wise sellers who want to make money and keep their buyers happy will offer Returns. This was always the policy, if the customer did not return the item, then you're shit out of luck, eBay never said they would remove it if the item wasn't returned. If you decline the return or return shipping, eBay will rule in favor of the buyer, and they often just refund the buyer's money from your account without requiring a return at all (you said you have a no returns policy, which means you do not want it back.) Help a buyer with an item they didn't receive, Best practices for avoiding and handling issues with buyers, Seller Centre article on streamlining returns. Credit card companies can trump any seller's no return policy unless they meet what is listed above. We work hard to make returns smooth. Show more. Stay Connected Whether you accept returns or not, you have to specify a returns policy for each listing. Why does eBay have the option of no returns? It doesn’t matter how many days you as seller put for your return policy. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. eBay wants buyers to feel confident purchasing on the site, so they guarantee that if an item isn't as described or doesn't arrive, the buyer will get a refund. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. View cart for details. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund – depending on their returns policy, this may or may not include the original postage cost. And if the buyer does let you know there's a problem, it's important to get back to them promptly. Strong customer service. eBay (NASDAQ:EBAY) shareholders made out well in 2020. If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. Enter your search term to display live search results. "According to eBay's own "Seller Protections" policies, if a buyer opens a return falsely claiming that the item is not as described, the seller can report the buyer. However most of the time I would sell it on. How to Avoid Excessive Fees A key to avoiding excessive eBay seller fees is to get a full understanding what causes an increase in fees. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. Accept some returns automatically, while continuing to process others manually, Refund the buyer automatically and allow them to keep the item, if the return postage cost is higher than the item's cost, Provide different return addresses for different items. Target's Return Policy Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. Close. You … Facebook or Gum tree £150 no shipping unless they want it shipping and no fees. We have different return timings and procedures, depending on why you need to return your product to us. Something went wrong. For example, you can create rules to: Handling some returns automatically not only saves you time, it's also great customer service, as the buyer gets their return request sorted out straight away. eBay have announced a change is coming for sellers who allow buyers to collect items in person. Step-2: Choose the reason to return the product. As of May 2018, eBay.com users have these five ‘streamlined’ return policy options to choose between when creating item listings: Make sure you specify how long the buyer has to notify that they want to return an item (either 30 or 60 days), and who'll pay for return postage. The refund or return process and policy on eBay isn't quite the same as it is on other e-commerce websites. There are some stipulations to Target’s return policy without a receipt, though. For these reasons, it can be tempting to ignore the reality of returns and exchanges and leave the mounting problem unaddressed. You can put 14 days or no returns all day long, but it doesn’t mean much. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. Tires By Web Return Policy. Not only can eBay force the refund when a seller has a No Returns policy, but they can also do it without requiring the buyer to return the item - meaning the seller has lost the buyer's money, the postage paid and the item itself. But the online marketplace's returns … Your one-stop-shop for news, updates and information from eBay about selling on eBay. If you wish to submit the request that it not be implemented that … (In case of replacement – you need to buy a replacement after returning the product in-store)Step-3: Select return method: Return by Mail then select Continue to print the shipping label. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Question. eBay’s search engine favors listings with a return policy above 30 days. Give support, share information, and connect with fellow members. Appeal eBay's decision about a return or missing item for buyers If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. If you don't accept the return and get negative feedback, just reply with "Customer requested refund despite a strict "No Returns" policy." Enter your search term to display live search results. 6 1 16. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Step-1: Go to Your Account > Purchase history and then select the item that you wish to return. From 2020, we'll automatically update any listings with non-compliant returns options. Electric item arrived broken I’m passed the 30 day return policy, Refund of money when seller has a no return policy and won’t give address. Creating an eBay returns policy . 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