If no action is taken, eBay may automatically issue a refund on your behalf two business days after the tracking number shows a confirmed delivery status. Download the FedEx ® Mobile app, visit our label creator from a browser, or visit a FedEx Office or other participating FedEx location. If the seller states in their return policy that they don't accept returns, If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under the, Opening duplicate requests using other buyer protection programs, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the buyer's address on the Order Details, Falsely claiming an item was not as described, Returning an item other than the original item received, Using or damaging an item and then returning it. Take a look at this article to check the status of your return. The seller should upload the tracking details for the replacement or exchange item to the return request. If the buyer uses alternative shipping arrangements, the return shipping charges aren’t included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. Here’s how to send an eBay shipping label from the View return details section: Return shipping labels don’t include insurance. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. UPS Returns ® on the Web is a self-service returns solution that automates the returns process without changing the way you run your business. Make sure you add tracking details to your return to help protect against delays or issues in the refund process. If they agree, you need to send funds to cover the cost. If you no longer want an item, most sellers offer returns. Send you a message – The seller may ask you for some more details about your return request, or offer to let you exchange the item. When using your own carrier, make sure to upload the label and tracking details to the buyer’s return request. An item should be returned in the same condition in which it was received. If you’re sending funds to cover the shipping cost, the buyer is required to fill out the customs forms. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". Have you already opened a return request? If you return the item used, damaged, missing parts, or damaged during return shipping because it wasn't packaged correctly, sellers may deduct from your refund to cover the loss in the item's value. They can then print the label and use it to send the item back to you. The seller has 3 business days to get back to you. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Confirm your return address on the label. Other ways to send the item back You and the seller may come to an alternative arrangement about returning the item, such as bringing it in to one of their stores. If you need to create a return shipping label and donât have a preprinted FedEx label or emailed QR code from your online store, you can create one on fedex.com via your computer or mobile app. The seller has two days to inspect the returned item and issue a refund to the buyer. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If not, you should manually add the tracking details to the return. If you’re unable to determine the cost, contact the buyer and ask them to provide a quote. We recommend using a tracked service for return shipping. When returning an item you should always use a tracked shipping service and upload tracking. Always print return labels through eBay so that eBay can see when the item was received. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Tip For most domestic returns, you can authorise your buyer to use a fully tracked return postage label with Parcelpoint or Australia Post. This morning, i returned an item (SNAD) to a seller. Once your package is ready to go, text its label number to 2USPS (28777) to get tracking text alerts 3 sent right to your phone. I've no idea why the tracking number doesn't work but the return package travels at the risk of whoever supplied the label, if it was the seller, they'd be responsible and tracking wouldn't be necessary for a refund, if eBay provided the label, they should make the refund although you may have to ⦠Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Tip Here are your options: If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. No, if your eBay account is suspended, you won’t be able to return any items until the reason for suspension has been resolved and your account reinstated. Select your carrier and enter the tracking number. Send you a message – The seller may ask you for some more details about your return request, or offer to send you a replacement item instead of a refund. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. Easily create and print a return label with Click-N-Ship ®. if anyone uses a return label, supplied by either Ebay or the seller, you do not need to enter any tracking details into the return, because the system is automatic. The eBay return label service allows buyers to print a pre-paid postage label for ⦠The seller had authorised the return and Ebay issued me with a RM48 Tracked prepaid returns label. Select your carrier and enter the tracking number. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case we’re asked to step in. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Enter your search term to display live search results. If you use an eBay return postage label, tracking details are automatically uploaded. If you’re unsure, try contacting the buyer to ask if they’ll purchase an international label on your behalf. Item was held by USPS in locker for 5 days then marked âRTSâ (Return To Sender) with original tracking number. Double check that your information is correct; falsifying a customs form is against the law and eBay policy. From More actions, select Add tracking number. Any time you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the item’s cost, package weight, and delivery time. Hosted by UPS, this service allows the returns process to be completed online by the customer, including the delivery of a UPS return label. This maintains proof you returned the item to the seller which ensures your refund. If you use an eBay return label, tracking details are automatically uploaded. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. When they do, you'll receive an email letting you know. If you're using a non-eBay label, the seller may have added the number for you. If you use a Shippo return label, a tracking number is automatically uploaded. Buyer requests a return. For items that have a total cost of $750 or more, signature confirmation is required. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. When you’re responsible for return shipping, you can choose from a number of options in the return request form. If the item has a total cost of $750 or more it will need to be returned with a signature confirmation. Your package must be at least 10.2 cm x 15.2 cm (4 inches x 6 inches) to fit the label. You can choose whether to accept returns if a buyer changes their mind about a purchase. If you’d rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isn’t available, you can provide your own return label. If you didn't, and think the seller should have gotten the item back by now, you can ask us to step in and help. A Return Material Authorization (RMA) reference field is optional and can be printed on the label and your invoice, to help you track the status of your return shipments. Eligible Returns include only those returns processed through eBayâs online returns flow and for which seller and buyer use an eBay return label. Depending on the listing, you can return one item or multiple items. When your return request is accepted, you’ll receive a return shipping label from either the seller or eBay, or you’ll be asked to purchase one directly from a carrier. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Here’s how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. Something went wrong. There is an additional per-package service charge. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If you want return shipping to be insured, see our section on alternative return shipping options. We'll make sure you either receive the item you ordered, or get your money back. For assistance with the USPS-hosted label generation tool or if you would like more information on returns, contact the USPS Mailing & Shipping Solutions Center (MSSC) Help Desk at 1-877-672-0007. Recently I had to return an item, I was given the option of Collect + or RM's 48hr tracked service, I chose the latter. Select your carrier and enter the tracking number. The buyer can then print the label and drop the parcel off to send it back to you. Keep in mind that the condition of the item you send back to the seller is ⦠Choose the label you want to send to your buyer. Why was my refund less than the amount I paid? Add a message to the buyer. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label won’t be available. At that time, we will close the return for you with no impact to your seller performance. The buyer will then get an email with the order tracking details. If you prefer, you can provide the buyer with another method of returning the item. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers’ purchases. If you're using your own return postage label, here's how to add the tracking information to your return: Go to the return request in Purchase History However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. For all Eligible Returns, Sellers shall pay the cost of such returns, including return shipping, and eBay will issue credit for the amount of such costs. If you’ve accepted the buyer’s return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process. Make sure you add tracking details to your return to help protect against delays or issues in the refund process. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. Decline your return request – Sellers can only decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Drop off your package at a post office or street letter box, then track it online. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. Offer you a partial refund and let you keep the item – This can be a good compromise when you're not completely satisfied with your purchase – for example, if it arrived with a minor scratch – but you're happy to keep it. eBay will track the delivery of the returned item. Who covers the postage costs depends on why you're returning it. After you have taken the return to the post office, they scan it and once Ebay`s system catches up, generally that same evening or next day, the item will show as in transit. With UPS Returns SM - Print Return Label, you can generate a return label and send it to the recipient with your shipment or separately.. How the seller responds depends on the reason for your return: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Once you print an eBay shipping label or upload the tracking number, eBay generates a global tracking number, which will appear in My eBay and on the Order details page along with the buyerâs name and the address of the Global Shipping Center. Choose the label you want to send to your buyer. For more details, please see our Condition of returned items policy. Note: Return Services is not available in all countries or territories. You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process. View cart for details. Choose the label you want to send to your buyer. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. How should I return the item? You can print as many shipping labels as you like, and only pay for the one you use, providing it is the SAME label (same tracking number) Every time you CREATE a label, it is a new label with new shipping number and this you pay for every time you create one. Hereâs how to add the tracking information to your return if youâre using your own return shipping label: Go to the return request in Purchase History When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. Check the listing in your Purchase history - opens in new window or tab to see the seller's full return policy, including how long you have to request a return. When returning an item you should always use tracked shipping. Activity that is not allowed includes, but is not limited to: You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. Marking an item as dispatched. Hello, I asked an eBay seller for permission to return item before it was delivered to me. Buy an eBay return label. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, manually add tracking details to the return. This label already had the Royal Mail tracking number on it and all the post office had to do was scan the barcode when i handed it over. Appeal eBay's decision about a return or missing item for buyers If you donât agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. To start a return, select the item you want to send back from your recent purchases above, or tap the Return your item button below. If not, you should manually add tracking details to the return. Can I return more than one item from my order? Since you’re the recipient of the parcel, you are responsible for paying any customs, brokerage, service charges, or duty fees. Here’s how you can let the buyer know about the label from the View return details section: Use the carrier’s shipping calculator to find out how much return shipping will cost. When the buyer is returning the item to you, the cost of the label will be charged to your PayPal account once it’s scanned by the carrier. If you use an eBay returns label, tracking details are automatically uploaded. After printing your outgoing shipment labels and receipt in the UPS Create a Shipment process, select the Create a Return link on the Create a Shipment page or from the area at the left. Select your carrier and enter the tracking number. If you don't ship the return by that date, we may close the request and you will not receive a refund. Tip It usually takes 3 to 5 business days for a PayPal refund to go through. These charges are based on rates eBay negotiated with USPS and are typically less than what you would pay at the post office for the same item. You can check on your refund in your Purchase history - opens in new window or tab. If the item has a total cost of $750 or more it will need to be returned with a signature confirmation. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. 30 days later tracking shows âin transit to senderâ but still no delivery info. For instance, you can offer to pick up the item in person or let them drop the item off at your closest store. If you didn't get your item, you're covered under eBay Money Back Guarantee. If you stated you offer free returns, you have to pay; otherwise, you can ask the buyer to cover the cost. Adding tracking details to your return helps protect against delays or issues in the refund process. Buy return postage online. If you donât use an eBay-generated shipping label, add the tracking number manually. 1 min article; Appeal eBay's decision about a return or missing item for buyers. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Who covers the shipping costs depends on why you're returning it. When the seller replies, we'll send you an email with details of the next steps. You must put the tracking number in when prompted, otherwise you do not receive a refund, and then have to go through CS, which by all accounts is not the most pleasant of experiences. Enter the tracking details and the name of the carrier. A new eBay scam using its own return label Weâve lost the item and our money, but the auction site wonât do anything to stop it Agreeing a return ⦠If the package meets USPS size requirements, you can purchase a return shipping label through the return request and send it to your buyer. Hereâs how to send your own label from the View return details section: Select Upload a shipping label and then the upload image icon. ; Fill in the information required on the Create a Return form, following the instructions on the page. Offer you a partial refund and let you keep the item – This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill – say if you ordered the wrong thing by accident. For more information, see our Condition of returned items policy. When the item is delivered, you will get a message from eBay letting you know the seller has the item and will issue your refund within 6 days. If the item is $750 or more, it will need to be returned with a signature confirmation. Because you used the label provided by eBay, the tracking number is already in the system. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. Ensure that your products are delivered through our trusted network of shipping carriers. If you use an eBay returns label, tracking is automatically uploaded. When you use an eBay label, tracking is automatically included. If you use an eBay return label, tracking details are automatically uploaded. Once the 3 business days has passed, you generally have up to 21 business days after the request was opened to ask us for help. If you didn't use an eBay label, select the carrier from the drop-down list, then enter the tracking number. Ask eBay to step in and help for buyers If youâve asked your seller to help with a problem and theyâre not able to resolve it for you within 3 business days, you can ask us to help. Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. Here's how to send your own label from the View return details section: Select Upload a postage label and then the upload image icon. If not, you should manually add tracking details to the return. Learn more about our signature confirmation requirements. What should I do if I sent back the item, but the seller didn't receive it? Enter your search term to display live search results. If the return is being shipped with a different label provider, the seller may have added the number for you. If ⦠If you're using your own label, you should manually add tracking details to the return. If you and the seller agree, the seller could send you a replacement (another of the same item) or exchange (a different, but similar item). Print your label Print your return shipping label and tape it to the package. If you use an eBay returns label, tracking details are automatically uploaded. Ask the buyer to confirm that they’ve received the funds and to upload tracking to the return request so you can see that the item is on its way. You can get your label printed at a participating Canada Post location by bringing in your QR code. If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. If you're using a non-eBay label, the seller may have added the number for you. If not, you should manually add tracking details to the return. Need to return something you purchased? The eBay label will have a tracking number and this is recorded in your eBay account. Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original shipping cost. Use TAB key to navigate results. If you've changed your mind about a request you've opened, here's how to cancel it: Make sure you're certain you want to cancel a request, as you won't be able to re-open it once it's been closed. Can I return an item if my account is suspended? Ensure the buyer uses a tracked service and includes signature confirmation for items with a total cost of $750 or more. Find more information about return shipping. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and you’re responsible for the return shipping charges, they’ll need to work with you to agree on the shipping service and cost before returning the item. Learn more about return shipping for buyers. Step 1 - Select Print Return Label in the Return Services drop-down list and enter the required Merchandise Description. The seller will also pay for return shipping. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. An item will be automatically 'marked as dispatched' if you use an eBay postage label or manually upload a tracking number. eBay have started to add a eVTN â a unique eBay code â to orders shipped via Royal Mail to improve buyers post-transaction experience by making it ⦠To ensure there are no delays with your return, provide the necessary customs information to the buyer. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. Send the funds by logging in to your PayPal account and selecting the. You’ll also receive a date by which you should ship the item back. Select Submit. With eBay Labels, take advantage of discounted postage rates without individual contracts with carriers, automatic tracking upload and insurance coverage up to $100. Remember to add the tracking information to the return request. If you use an eBay returns label, tracking details are automatically uploaded. If the seller provided a label, they may have added the tracking number for you. You can monitor the progress of your request by selecting Check your return status below, or in your Purchase history - opens in new window or tab. Print a Label Want to track it from pickup to final delivery? If the seller provided a label, they may have added the tracking number for you. Use TAB key to navigate results. However, we're always ready to step in and help if the seller doesn't sort things out. Note: Declared value on this service is limited to US$1,000 or local currency equivalent. Currency equivalent two days to get back to you with a signature.! Which it was delivered to me this service is limited to US $ 1,000 local! Against delays or issues in the refund process can then print the label want. ( 4 inches x 6 inches ) to a seller or local currency equivalent should I do if I back. Own label, tracking details to the buyer to ship the item, most sellers returns! 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