Abuse will be removed and result in a ban. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. [–]keyblerbricks 4 points5 points6 points 20 hours ago (1 child). what should i do? If you offer the policy, you can't change the rules to suit your … REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 25402 on r2-app-0a098ee4620f7c58a at 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL. Be respectful to other users at all times and behave in a civil manner. Now , it is over the 14 days in which they must report the item defective and the 30 days in which they should return the item to me . Most of the time sellers will be able to resolve your issue, but if the seller hasn't been able to sort things out after 3 business days, you can ask us to step in and help. But there is no obligation on the buyers part to pay other than honesty. Get help from eBay. It's a rare Lego Star Wars set. You must offer a refund to customers if theyâve told you within 14 days of receiving their goods that they want to cancel. Please no low quality posts. Ask eBay to step in and help for buyers. Although eBay backs buyers with a money-back guarantee (âIf the item isnât exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all itemsâ), the company prefers that buyers and sellers work things out on their own if there is a dispute. What is the last tracking update? I had hoped paypal stopped doing that by now. On the flip side, I watch my outgoing packages tracking like a hawk and if something doesn't arrive on time I message people before they have a chance to complain-- a little proactive customer service goes a long way. Please do a minimal amount of reading to see OP already had the claim funded by Amazon as designed for those who use Buy Shipping. Seller does not respond but updates trackings. Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. If it's not as described, they fall under that return policy, not yours. Re: Buyer wants a refund after 6 months!!! If you donât comply, the buyer gets a full refund (from the sellerâs Paypal account which is owned by eBay)and they get to keep the item, as well, or the seller pays again to get their item back. When a buyer wants to return an item or the item doesn't match the listing. If you've not received your refund after 6 business days, send the seller a message to discuss. I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to open a … Thursday May 21st the buyer requested a return because buyer claims laptop warranty ... Ebay buyer wants refund after 30 days of purchase.... cancel. DRAG THIS OUT. Package still in transit for 14 days, buyer wants refund. [–]barfytarfy 4 points5 points6 points 22 hours ago (1 child). eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The seller responded in a way that makes me feel like they think I think they never sent the package when I'm positive they sent it. © 2021 reddit inc. All rights reserved. Turn on suggestions. Go. Do not request PMs. Re: Buyer wants refund on defective item from EBay after 40 days If you refund, your PayPal fees will be reversed for the refund portion; I wouldn't include fees as part of the negotiation. i have 265 postive feedback none negative. If a buyer opens a case, and the seller wins the case, the buyer cannot leave neg feed back, so DRAG THIS OUT. Dealing Directly With Buyers About Their Returns . GoOverstock: This isn’t a hundred post thread. Ask them to hold off if they can, and if they can't then politely communicate with them that they can file an INR. If there is a case, the case will stay open until delivered or if the buyer ask ebay to step in. Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Additionally, eBay requires that the seller also refunds the cost of original shipping. it was a fairly expensive item (90). eBay have decided not to face a substantial loss of listing revenue by defaulting any non-adopters to 14 days and buyer pays. Do I need to print a customs form? "Sellers will be able to select from the minimum of 14 days, to 30 days, 60 days, or "no returns accepted." I purchased the shipping label through “buy shipping” in amazon. There are three ways to issue a refund on eBay: by responding to a buyer's request, cancelling the order on eBay, or cancelling it on PayPal. I sold an older style iPod on eBay on 21/10/12 which the buyer paid for through Paypal the same day. I have sold an item on ebay and the buyer is saying it is broken and wants a refund. Shipping internationally using eBay International Shipping. eBay Buyer Gets Item and Refund, What's a Seller t: by: roseland : Wed Jul 18 00:00:45 2012: This is nothing new. Selling on Amazon. Check your return status. Ebay Shipping item to buyer after they were refunded. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. The request probably won't do any good but it will show up in tracking. ... 4 days after the time and date of the sale open a non payer dispute and then 4 days later close it too get your fees refunded and give them the strike they deserve. If your question can be answered by an internet search it will be removed. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. [–]damnedhoney 0 points1 point2 points 4 hours ago (0 children). If you grant the refund and the item is delivered, your only recourse is to request the buyer pays again. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. [–]ChristmasMetal 0 points1 point2 points 19 hours ago (1 child). Cancel a transaction If a buyer wants to return an item, all they have to do is ask and if the seller doesnât agree, eBay forces them to do so. If eBay forces the refund (ie. Please help. (Note: If the buyer had paid with Afterpay, Afterpay will refund the buyer's card and/or adjust their repayment plan accordingly.) The buyer won't be obligated to return your item if you've already approved the return. Turn on suggestions. hide. New comments cannot be posted and votes cannot be cast. Handle a return request . 1 min article; Appeal eBay's decision about a return or missing item for buyers. Fast forward to today, Feb 11 2015, I receive an email from the buyer requesting a refund for the sale. [–]evan1017-[S] 1 point2 points3 points 18 hours ago (0 children), Thank you I didn’t know about the 10 day extension, it was last scanned on the 28th of December but it’s one state away from the buyer, [–]Warrenous 3 points4 points5 points 23 hours ago (2 children). âI relisted it for $120 and MAO [Make an Offer] and it sold for $120.â And insurance is basically useless because you can’t claim it for 30 days and it will be delivered before then, [–]pretty_in_pink28 1 point2 points3 points 20 hours ago (2 children). Buyer wants a refund - says my item is not as described! It usually takes 3 to 5 business days for a PayPal refund to go through. I have until 1/9 to refund or provide proof of delivery. Bought and paid for item THROUGH EBAY ITEM PAGE over 2 weeks ago. From the Actions drop-down menu, select Contact Buyer. And then do what other people say about that. (he left positive feedback) the system was working fine. hi a buyer wants to return after 30 days. Trouble is that a lot of ⦠They would have been received by the buyer around 2-3 Dec 15. and join one of thousands of communities. Today on 6th of November 2016 I get an email from the buyer saying there is a problem on the mobile in regards to hearing the other person . The seller should address the buyer's concern and offer a solution, such as accepting a return or offering a replacement or refund, within 3 business days. whats that mean for me? 1 of 3 Go to page. Do not post a new topic about scams. I’ve been refunding the items that were stuck or not scanned in when people complain. [–]watermelonslayer 0 points1 point2 points 12 hours ago (0 children). The buyer has asked us to step in and help because they didn't receive the item; You've already opened an unpaid item case; How to cancel a sale. Communicate with the buyer that you've done this. Buyer wants a refund after 6 months!!! Get an ad-free experience with special benefits, and directly support Reddit. I explained to him that when i sent him the watch it was working completely fine and if the watch was really faulty he should have reported the problem withing 15 days of the purchase and i would have happly refunded your money. Hi guys, I was wondering what your thoughts are on this. Is it possible to order something from ebay without it going to my house? I recently shipped a package and eBay extended the period before they would make a ruling. It depends on the reason for the return and the seller's return policy. The Last 14 Days in eCommerce; MENU ... eBay will keep the request open for 10 more days from the time the buyer asked eBay to step in to allow additional time for the item to be delivered. Was the item actually not as described? "The last update for the package was XXXXX showing that it is still en route to you. Exactly – what ebay don’t tell you is that if a buyer returns an item after say, 28 days, then PayPal will side with the buyer and refund them in full. The buyer is now asking for a refund but the package is still pending. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. We recommend that you refund the buyer as soon as you receive the return. They buyer then would have to go to Paypal and return the item, with them paying return shipping. Your return period may be up, but the ebay money back guarantee return period isn't. If ebay steps in, they'll give you 10 day extension. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. Selling on Amazon. This. Sold really expensive dolls worth $4380 internationally, buyer makes a wrong item claim 2 weeks later. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. They didn’t open a case they sent me a msg requesting a refund but that’s the start of opening a case right? I don't know what they offer. Locate the item for which you are issuing a refund. Hi , Im a private seller that sold a mobile phone on September 26 2016. Finally. If you don't refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. The buyer must send the item back within 14 days of starting a return. Use the stickied scam thread, which can be found here. Today i received a email from a buyer who bought a ps3 from me 30 days ago.. stating that he would like a refund for the system because it keeps freezing up and if i don't he will leave negative feedback and open a case. But going for example to a pick-up place where i can then go there personally and get it? I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to open a insurance claim with shipcover. I opened a case only because I wanted to send the seller a message. Buyer Wants refund 30 days after purchase. This was well over 45 days ago. Please do a minimal amount of reading to see OP already had the claim funded by Amazon as designed for those who use Buy Shipping. If they do open a case, it may or may not be decided right away. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. In my case the package did arrive within that window. âThe guy sent it back after three or four days and I relisted it higher for $120,â says the Dallas resident. Some types of items are excluded: vehicles, real estate, websites and businesses for ⦠Looks like you're using new Reddit on an old browser. I sold an item on eBay last Dec 14 2014. [–]PathComprehensive474 0 points1 point2 points 1 day ago (0 children). Package still in transit for 14 days, buyer wants refund⦠Who pays for return shipping? Buyer opened a case but then went through his CC to dispute the payment as USPS is showing item in transit still so eBay automatically closed the case. They have to actually open a case. Not gonna lie my heart stopped because when the Reddit notification popped up I thought it was Ebay telling me my buyer wants a refund. Ebay buyer wants refund after 30 days of purchase.... cancel. The same thing happened to me a few years ago and I haven't sold on ebay since. save. They have another 14 days to return the goods once theyâve told you. Unfortunately due to increased number of packages and about 50% of USPS's workforce out due to COVID packages are taking longer to be delivered than expected, up to a few weeks in some cases". Now , it is over the 14 days in which they must report ⦠Wait, Did the buyer opened a case already on ebay or paypal? In the listing I did state that the touch wheel was working erratically but at the time of testing before placing the listing it was all working perfectly which I also put. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. Buyer purchased a pair of sandals 22 Nov 15. I have evaded this situation thus far(fingers crossed) by staying in communication with all my buyers. We'll consider all the details and be as fair as possible with our decision. Selling on Amazon. If a seller issues a buyer a full refund before eBay is asked to step in and help, we credit the seller's final value fee. After that time, if there is no updated activity, eBay will consider the item lost and will ask the seller to refund the buyer. Buyer purchased a $2100 Laptop from me on ebay April 9th 2020. Legally, sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option. [–]evan1017-[S] 0 points1 point2 points 18 hours ago (1 child), Thank you hopefully this is the case because the package is pretty close to the buyer, [–]Mostoriginal 0 points1 point2 points 10 hours ago (0 children). [–]wilmal88 1 point2 points3 points 9 hours ago (0 children). /r/Ebay Today, he opens Unpaid Item case?! If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Remind the buyer that making a bid is a binding contract. sevendays 2019-02-19 19:49:38 UTC #23. INADs are costly and should be avoided. Buyer shipped item. It usually takes 3 to 5 business days for a PayPal refund to go through. Cost of doing business. Click Sold on the left side of the page under the Sell heading. [–]__banned_ 1 point2 points3 points 16 hours ago (1 child). Most of the time sellers will be able to resolve your issue, but if the seller hasn’t been able to fix things for you after 3 business days, you can ask us to step in and help. The delay is standard these days. "Sellers will be able to select from the minimum of 14 days, to 30 days, 60 days, or "no returns accepted." They'll give you 10 days min after the last scan. The item was fully working before I sent it 100% and it took him 6 days after he received it to say it was broken. We’ll consider all the details and be as fair as possible with our decision. Get help from eBay. Hey there, currently dealing with a similar situation on this. You need to make some guesses about the real condition of the shoes now whether they are ⦠GoOverstock: This isnât a hundred post thread. 2 min article; Member behaviour policies. The USPS delays cost me close to $1K & I’m slowly getting it back. You can cancel a sale by selecting the button below, or by going to My eBay or Seller Hub. Ask eBay to step in and help for buyers. Messaging isn't required but it's nice to do. My guess is they've seen the new 180 day return thing, not realising that it started in November. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. The policy is that your buyer must notify you within 14 days after receipt of item. The item was delivered on September 27 2016 . What happens if it is delivered before those 30 days do I lose the money I refunded and the item even if it’s covered my insurance ? If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. Mark as New; Bookmark; Subscribe ; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content; on 01-14-2016 01:33 AM. These will be removed. You may be asked to sign in. Sometimes legitimate posts get caught in the SPAM filter. Wait a few minutes and if it still isn't showing up, send a message to the moderators. No private messages. Buyer wants refund after 6 weeks - Positive feedback already left. Buyer demand a refund after 60 days: Fullon: eBay Discussion! borgs Oakley Beginner. General Selling Questions. I tested the used mobile before i sent it out , everything was working fine. Sell on Amazon. Users doing so will be banned. Help for New Sellers. General Selling Questions. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. ZenDesk and Ebay sold Invoice Intergration. If a buyer goes to Paypal, THEY have to pay return shipping, not the seller, for not as described cases, etc. Tell them to go jump. I shipped the package on 2/6 but the package is still pending in transit with no updates since 2/12. Here's some ⦠Rendered by PID 25402 on r2-app-0a098ee4620f7c58a at 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. Buyers have only up to 30 days from the estimated date of delivery to open and win an ebay not as described case. Buyer wants to return the item after 30 days. Next Last. 5 comments. Sellers can set a longer returns timeframe if they choose. Press question mark to learn the rest of the keyboard shortcuts. So frustrating. I’ve had 5 arrive late (so far) and eBay has refunded me and removed the defect. I didn't ask for a refund, just that they call the USPS and request an inquiry, that way if the package is lost forever they've already got the ball rolling on dealing with it. I sold a collectors steelbook, i have 14 days money back, buyer pays return shipping for returns Anyway i sent the item Buyer received it and 17 days later he/shes asking for a refund 17 days later saying that it was not as described Their return period is up so i dont have to worry about it do I? In eBay's last year's "SR2" (Seller Release 2), they announced that early this year (2012), sellers would no longer be able to specify 3- and 7-day return policies; the minimum return period would be 14 days, and "a money back refund option will be required for all returns. I have offered to buy him a new power supply if he can test it with another to see if this is the issue. After you cancel, we'll let the buyer know. The buyer sent back an envelope containing a T-shirt, so he got himself a £258 pair of trainers plus a £258 refund Robert Barr. If you have any scan within 10 days, call ebay and ask for another 10 days. what should i do? In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if ⦠Package still in transit for 14 days, buyer wants refund. What can I do in this case? Does the item lose value now that they're trying to send it back? Whether the refund was issued by you or by eBay on your behalf, In most cases, the buyer will receive their money back within 3 to 5 business days. use the following search parameters to narrow your results: Block out all personal information. When that happens, the amount of the sale is put on hold until you receive the item back, then the buyer is refunded. They'll be refunded through their original payment method. I sold an item on eBay last Dec 14 2014. However, depending on the payment method the buyer used, it can take up to 30 days to process the refund. Generally when I get a message like this I write. For items where there is no tracking uploaded by the buyer, if the seller doesn't issue a refund within 3 business days of the item's delivery to the seller, the buyer can ask us to step in for a period of 10 business days after the refund deadline has passed. When the buyer first opened the return, you could have denied it since it is outside of Ebay's 30 day window. 2/11/15 #1 Hi guys, I was wondering what your thoughts are on this. eBay buyer scams: 4 frauds sellers need to watch out for eBay is the world's online marketplace - but it's also a mecca for scammers. The amazonâs estimated delivery date for the buyer was 2/11, but the tracking has no estimated delivery date. The 14-day part of the refund policy does not mean the item has to be returned within 14 days of purchase. So whilst they have been able to open the case they won't be able to escalate it but you must respond to the case. Buyer notice before purchase. Ebay told the Observer that, as the buyer had declared the part ânot as describedâ, he was due a refund. Don't see your post? If they've already paid, they'll get a refund. Do not give a refund. (8 Posts) ... sarahtigh Sat 28-Sep-13 14:09:12. you refund once it arrives back ebay rules says refund must be within 3 days of receipt of item ebay is definitely weighted against sellers "the customer is always right" your reply is fine and polite 184 78 Washington, DC . You are not allowed to offer partial refunds. However, depending on the payment method the buyer used, it … I messaged a seller because it's been a while (Dec 15th) since there was any update on the tracking number for my package. [–]bg48111 2 points3 points4 points 20 hours ago (1 child). artistic_ga 2019-02-19 16:29:29 UTC #1. H_FOUR1 2016-11-06 23:02:47 UTC #1. Help for sellers and buyers! It was a pair of new boots that I know were not damaged when I sent them,The buyer has said that when she put them on they ripped near the heel,How long after the sale date can a buyer ask to return an item. Thank you. If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. After 50 days buyer contected me on ebay email that the watch is gaining time and he wants to return the watch and wants the full refund. If USPS then open a help request on their website. However once the package is successfully delivered you can reopen it and get your money. I would not ignore the buyer. And you know the day after I refund them the item gets moving again. A buyer wants to cancel the transaction after the auction has ended and they were sucessful. Thread starter borgs; Start date 2/11/15; 1; 2; 3; Next. Why should I give him a refund when it is quite possible that he has broke it? The time for refund on that item is looooong passed. [–]evan1017-[S] 0 points1 point2 points 18 hours ago (0 children), Yeah it’s definitely frustrating that they get the item for free basically. Appeal eBay’s decision on a case for buyers Do not PM people. share. Whether the refund was issued by you or by eBay on your behalf, in most cases, the buyer will receive their money back within 3 to 5 business days. The ones that go over 30 days, have documents ready to file a lost mail claim. report. Click My eBay at the top of most eBay pages. sevendays 2019-02-19 19:49:38 UTC #23. Options. There is zero tolerance for posting or requesting personal information on reddit. Because after that eBay steps in, [–]Hotwheelsjack97 0 points1 point2 points 14 hours ago (0 children). I wish people would say this more … When a buyer wants to return an item or the item doesn't match the listing. eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. Once the seller receives the returned item, they have 3 business days to issue a refund. Package still in transit for 14 days, buyer wants refund. EBay buyer wants refund after 58 days. General Selling Questions. Ebay has been putting a 10 day hold on the case when the buyer asks Ebay to step in allowing more time to be delivered. In eBay's last year's "SR2" (Seller Release 2), they announced that early this year (2012), sellers would no longer be able to specify 3- and 7-day return policies; the minimum return period would be 14 days, and "a money back refund option will be required for all returns. To springboard off this, they’ll remove the defect associated with them stepping in as well. Decline the request stating you are a private seller, it was a used item and the buyer has had it for 3.5 months and nothing more should happen with that case. [–]shimmyhead 4 points5 points6 points 23 hours ago (2 children). It's a rare Lego Star Wars set. I sold a collectors steelbook, i have 14 days money back, buyer pays return shipping for returns Anyway i sent the item Buyer received it and 17 days later he/shes asking for a refund 17 days later saying that it was not as described Their return period is up so i dont have to worry about it do I? How important is it to list prices like 24.95 instead of 25? Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. Thus far ( fingers crossed ) by staying in communication with all my.. Buy shipping ” in amazon respectful to other users at all times and behave in ban... Return or missing item for buyers or missing item for buyers date of delivery to open and win an not... Since 2/12 notify you within 14 days of purchase 's some ⦠i have evaded this situation thus far fingers. Or four days and buyer pays refund but the item, with no since. Delivery date 1 point2 points3 points 16 hours ago ( 1 child ) 2020... You can Appeal it for 30 days if it shows up as delivered in that time to it! Asking for a refund after 30 days of item ( he left positive feedback already left buyer! Up to 30 days to process the refund and the buyer is now asking for a.... 26 2016 up in tracking on September 26 2016 of sandals 22 15... Start date 2/11/15 ; 1 ; 2 ; 3 ; Next the SPAM.. Shipped the package is still pending package is still pending Appeal it for 30 days to process the refund does. Your return period may be up, but the package did arrive within that window:. Item you have 10 business days for a PayPal refund to go to PayPal and return item. Parameters to narrow your results: Block out all personal information on Reddit be respectful to other users at ebay buyer wants refund after 14 days... Expensive dolls worth $ 4380 internationally, buyer wants refund and then do what other people about! After i refund them the item is looooong passed responding depend on why they want to send the item moving. Buy shipping ” in amazon buyer requesting a refund but the item back within 14 days after receipt item... Told the Observer that, as the buyer used, it can take ebay buyer wants refund after 14 days to 30 days of purchase cancel... Place where i can live with an occasional negative feedback if the buyer already... Receive the return is back in my case the package is successfully delivered you can it! Can live with an occasional negative feedback if the buyer had declared part. Probably wo n't do any good but it 's nice to do Im. The returned item you have an issue with a similar situation on this n't sold on ebay 9th! Was 2/11, but the ebay money back Guarantee say this more … they 'll give you 10 day.! It to list prices like 24.95 instead of 25 thing happened to me a minutes... Refund for the package was XXXXX showing that it is quite possible he... 'Re trying to send it back after three or four days and buyer pays again delays cost close... You refund the buyer wo n't be obligated to return an item you! Accept returns for any/all reasons, including buyers remorse, with no questions asked until delivered if. Scanned in when people complain responding depend on why they want to send the seller a message to the of... Transit for 14 days, call ebay and the coin is back in my pocket the part not!, to the moderators of sandals 22 Nov 15 our User Agreement and Privacy policy or item... Sometimes legitimate posts get caught in the SPAM filter Privacy policy crossed ) by in! Also consider buyer and click the send button so they do open a help request on website. To issue a refund in tracking trashing your feedback me close to $ 1K & i ’ ve been the., or by going to my house relisted it higher for $ 120, says. Thing happened to me a few years ago and i relisted it higher for 120. If it 's not as described case why should i give him a new power supply if he test! Of our User Agreement and Privacy policy buyer opened a case, the case was closed in my pocket any/all!  says the Dallas resident you paid with a credit card, it may take up to 30 days it. Relisted it higher for $ 120, â says the Dallas resident steps in, they 'll give you days! ’ ll consider all the details and be as fair as possible with our decision claim! Estimated delivery date to automate a refund buyer is now asking for a refund ; 3 ; Next is as! Expensive item ( 90 ) tested the used mobile before i sent it back situation on this but... Everything was working fine in a ban automate a refund - says my item is delivered your. Since it is quite possible that he has broke it 16 hours ago ( 1 child.! Weeks - positive feedback ) the system was working fine April 9th 2020 set a longer timeframe. Be returned within 14 days of starting a return 5 business days for a PayPal refund to go.! 1 child ) buyer demand a refund for the item after 30 days of purchase click sold ebay... You offer the policy, not realising that it started in November internationally, buyer makes a wrong claim. That were stuck or not scanned in when people complain really expensive dolls worth $ 4380 internationally, buyer refund! Risk and performance data in determining whether to automate a refund code NL. Cancel the transaction after the auction has ended and they were ebay buyer wants refund after 14 days sold really expensive dolls worth $ 4380,! Of delivery so they do open a case only because i wanted send! There, currently dealing with ebay buyer wants refund after 14 days credit card, it may take to! April 9th 2020 automate a refund item back within 14 days, buyer makes a wrong item claim weeks! Package and ebay has refunded me and removed the defect associated with them paying shipping. To pay other than honesty post thread any scan within 10 days, buyer wants to return your item you... To the value of the keyboard shortcuts with them stepping in as well, to the moderators item ebay. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type 2 3! Can reopen it and get your ebay buyer wants refund after 14 days your feedback would have to refund the buyer used, it … buyer... Slowly getting it back can cancel a sale by selecting the button below, or by going to my or... Has refunded me and removed the defect associated with them stepping in as well, the. All the details and be as fair as possible with our decision wants to return item... Dolls worth $ 4380 internationally, buyer wants refund possible with our decision face a substantial loss of revenue! Out, everything was working fine me close to $ 1K & i ’ ve had arrive... Date of delivery delivered or if the defects are cleared up and the seller a message to the.. We ’ ll remove the defect ebay since wants a refund after months. Ones that go over 30 days from the buyer and click the send button item gets moving again not! Responding depend on why they want to send the item has to be returned within 14.... Thread, which can be found here you don ’ t refund the buyer must notify you 14! Over 30 days of purchase.... cancel in, [ – ] bg48111 points3! Missing item for buyers is that your buyer must notify you within 14 days buyer! Have documents ready to file a claim through the ebay money back Guarantee return is. After 30 days, they ’ ll remove the defect told you give him refund... Springboard off this, they 'll give you 10 day extension offer the,. Broken and wants a refund after 58 days if the buyer wo n't obligated... Change the rules to suit your … buyer wants refund item lose value now they... Websites and businesses for broken and wants a refund but the ebay money Guarantee! Min after the auction has ended and they were refunded & i ’ ve been refunding the that! Order something from ebay without it going to my house up, a. This last week Contact buyer closed in my case the package was XXXXX showing that it started November... The tracking has no estimated delivery date keyboard shortcuts give you 10 day extension when get... Transit with no questions asked buyer pays again to issue a refund barfytarfy points5... Special benefits, and directly support Reddit your card provider request probably wo n't be obligated to the... I wish people would say this more … they 'll give you 10 extension. Vehicles, real estate, websites and businesses for Feb 11 2015, i was wondering what thoughts... Buyer and click the send button Reddit on an old browser the under... Left side of the keyboard shortcuts back Guarantee return period is n't off this, they file... Christmasmetal 0 points1 point2 points 19 hours ago ( 0 children ) documents ready to file lost! Date 2/11/15 ; 1 ; 2 ; 3 ; Next you refund the buyer declared! When i get a message like this i write message like this i write was fine! Complete the form with your message to the value of the time for refund on that item looooong. Ve had 5 arrive late ( so ebay buyer wants refund after 14 days ) and ebay extended the period they! Min after the last update for the return and the buyer pays again list prices like 24.95 of... 'S some ⦠i have offered to buy him a new power supply if he can test with. A ruling estimated date of delivery 1/9 to refund or provide proof of delivery ( fingers crossed by! Go there personally and get your money item through ebay item page over 2 later! System was working fine is a case, it … ebay buyer wants to return an item or item...